Scenario 1
Monthly client document collection
About 16 hours a week back
Before
Two staff spend the first week of the month emailing 80 clients for statements and receipts, then chasing. About a third of clients need three reminders. The close for those clients slips into the next month.
After
Requests and reminders go out automatically per client, and stop when the documents arrive. Staff get a daily list of who is still missing what. The close starts a week earlier.